Voice Systems Engineer II

Position Purpose:

The Voice Systems Engineer II is a mid-level position responsible for the day-to-day upkeep of core company systems through monitoring performance metrics, maintaining servers and software, updating servers and software, supporting technical incidences and user management and/or developing end-user business solutions. The position requires communication with end users and other IT professionals, communication with vendors, adherence to standard guidelines and policies, and ad hoc troubleshooting.

Responsibilities & Tasks:

• Monitors performance metrics.
• Maintains and updates servers and software.
• Supports data and system needs of users and documents appropriately.
• Supports technical incidents and user management.
• Knows how to warehouse data, backup and recovery.
• Configures databases.
• Designs and implements business solutions.
• Defines data and system requirements.
• Performs ad hoc troubleshooting.
• This is an in-office position at our Home Office in Birmingham, AL.

Qualifications

License or Certification:

• Valid state driver's license.

Minimum Qualifications:

• Minimum 4 years of experience.
• Associates Degree or Undergraduate degree preferred.
• Relevant Information Technology certifications preferred.
• Familiarity with regulatory compliance, including HIPAA, Sarbanes-Oxley, Privacy and Security, PCI
• Intermediate, demonstrated understanding in the following competency areas:

• Troubleshooting abilities in a multi-tier architecture
• Manage and maintain site-related documentation
• Produce progress, problem and status reports, as required by management
• Manage service providers for prompt problem resolution
• Incident Management, Change management and Problem Management
• Hardware installation, configuration and maintenance
• Software installation, configuration and maintenance
• Performance monitoring and tuning
• System backup and recovery methods
• Disaster recovery processes
• Group interaction and influence to accomplish tasks and solve technical problems
• Small project management
• Peer training
• Capacity planning
• Small-scale infrastructure design and implementation
• Research and recommendation of solutions

• Experience in implementation, administration, and support of one or more of the following technologies:

• Voice Technologies and Protocols
• Voice over IP (VoIP)
• SIP
• Cisco Unified Communications
• PBX and Voice Mail Systems
• Cisco Emergency Responder
• Cisco Unity

• Preferred Qualifications:

• Cisco Certifications
• Packet Capture and Analysis experience
• Networking experience

About Us:

As a national leader in post-acute care, Encompass Health (NYSE: EHC) offers facility-based patient care through its network of inpatient rehabilitation hospitals. With a national footprint that spans 153 hospitals in 37 states and Puerto Rico, the Company is committed to delivering high-quality, cost-effective rehabilitation. Encompass Health has been ranked by Modern Healthcare as a Best Place to Work, and our Home Office is consistently rated a Best Place to Work by the Birmingham Business Journal.

Benefits:

Enjoy competitive compensation and benefits that start day one of employment, including:

• Affordable medical, dental and vision plans provided to meet the needs of full and part-time employees and their families.
• Generous paid time off that increases with tenure.
• Tuition reimbursement and continuing education opportunities.
• An employee assistance program for counseling and mental health needs.
• Company-matching 401(k) and employee stock-purchase plans.
• Flexible spending and health savings accounts.