Voice Systems Engineer II

Position Purpose:

The Voice Systems Engineer II is a mid-level position responsible for the day-to-day upkeep of core company systems through monitoring performance metrics, maintaining servers and software, updating servers and software, supporting technical incidences and user management and/or developing end-user business solutions. The position requires communication with end users and other IT professionals, communication with vendors, adherence to standard guidelines and policies, and ad hoc troubleshooting.

Responsibilities & Tasks:

  • Monitors performance metrics.
  • Maintains and updates servers and software.
  • Supports data and system needs of users and documents appropriately.
  • Supports technical incidents and user management.
  • Knows how to warehouse data, backup and recovery.
  • Configures databases.
  • Designs and implements business solutions.
  • Defines data and system requirements.
  • Performs ad hoc troubleshooting.
  • This is an in-office position at our Home Office in Birmingham, AL.


License or Certification:

  • Valid state driver's license.

Minimum Qualifications:

  • Minimum 4 years of experience.
  • Associates Degree or Undergraduate degree preferred.
  • Relevant Information Technology certifications preferred.
  • Familiarity with regulatory compliance, including HIPAA, Sarbanes-Oxley, Privacy and Security, PCI
  • Intermediate, demonstrated understanding in the following competency areas:
  • Troubleshooting abilities in a multi-tier architecture
  • Manage and maintain site-related documentation
  • Produce progress, problem and status reports, as required by management
  • Manage service providers for prompt problem resolution
  • Incident Management, Change management and Problem Management
  • Hardware installation, configuration and maintenance
  • Software installation, configuration and maintenance
  • Performance monitoring and tuning
  • System backup and recovery methods
  • Disaster recovery processes
  • Group interaction and influence to accomplish tasks and solve technical problems
  • Small project management
  • Peer training
  • Capacity planning
  • Small-scale infrastructure design and implementation
  • Research and recommendation of solutions
  • Experience in implementation, administration, and support of one or more of the following technologies:
  • Voice Technologies and Protocols
  • Voice over IP (VoIP)
  • SIP
  • Cisco Unified Communications
  • PBX and Voice Mail Systems
  • Cisco Emergency Responder
  • Cisco Unity
  • Preferred Qualifications:
  • Cisco Certifications
  • Packet Capture and Analysis experience
  • Networking experience

About Us:

As a national leader in post-acute care, Encompass Health (NYSE: EHC) offers facility-based patient care through its network of inpatient rehabilitation hospitals. With a national footprint that spans 153 hospitals in 37 states and Puerto Rico, the Company is committed to delivering high-quality, cost-effective rehabilitation. Encompass Health has been ranked by Modern Healthcare as a Best Place to Work, and our Home Office is consistently rated a Best Place to Work by the Birmingham Business Journal.


Enjoy competitive compensation and benefits that start day one of employment, including:

  • Affordable medical, dental and vision plans provided to meet the needs of full and part-time employees and their families.
  • Generous paid time off that increases with tenure.
  • Tuition reimbursement and continuing education opportunities.
  • An employee assistance program for counseling and mental health needs.
  • Company-matching 401(k) and employee stock-purchase plans.
  • Flexible spending and health savings accounts.

Apply Now
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Birmingham, Alabama


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